Arrival and departure
The hotel room is at your disposal from 15.00 on the day of arrival at the latest.
On the day of departure, you must leave the room by 12.00 at the latest. 12.00.
The room is reserved for arrival no later than 18:00. 18.00. If you expect to arrive later, you must inform the hotel in advance to avoid the risk of the room being rented to another guest.

Cancellation and non-arrival.
Det är praxis i branschen att hotellen accepterar avbeställning av ett hotellrum. Följande regler gäller: Avbeställning ska ske senast kl. 18.00 dagen före ankomst. Uteblir du utan avbeställning eller avbeställer senare än kl. 18.00 så måste du betala för ett dygn.
If the hotel has incurred special costs as a result of your booking, you will be liable for these.

Departure before the agreed time
If you have booked for a specific period of time but depart before the end of this period, you will have to pay the same compensation as for late cancellation. In addition to the price for the time you stayed at the hotel, you will pay for an additional day.

Staying for an indefinite period
If you are staying at the hotel for an indefinite period and extend your stay by one day at a time, you should notify your departure by 18.00 the day before you travel. Otherwise, you will have to pay for an extra day. If the hotel can no longer allow you to use the room, you have the right to be informed by 18.00 on the day before departure.

Obligations of the hotel
If the hotel is unable to provide you with a room as agreed, you have the right to an equivalent or better room within the hotel or in a hotel of equivalent standard at no extra cost.

Your own wishes
Furnishings adapted for customers with disabilities.
Large parts of the hotel are adapted for customers with disabilities. Please specify your requirements when booking to ensure that the hotel is properly equipped and can prepare your arrival in the best possible way.
Smoking is prohibited! In case of violation of the smoking ban, the hotel has the right to charge the customer the cost of cleaning, washing textiles, etc.
Pets If you wish to bring a pet, please let us know when you book your room.
Food If you have any special requests regarding food (vegetarian, gluten-free, etc.), you should state these at the time of booking.

Booking and prepayment
The hotel has the right to request a booking fee or other advance payment in order for your reservation to be binding. This amount will be deducted from the final bill. If you cancel the room without taking into account the cancellation deadline, the hotel is entitled to keep the booking fee/prepayment.

Payment
The general rule is that the hotel bill should be paid when you receive it, on arrival at the hotel. The hotel accepts the most common credit cards, please contact the hotel if you have any questions regarding payment.
However, the hotel is not obliged to accept credit cards, cheques, vouchers or foreign currency unless the hotel has offered to do so. It is therefore wise to find out in advance what the rules are.

Interest on late payments
If you delay payment, the hotel is entitled to penalty interest.

Liability for goods/theft in the hotel room
The hotel has no strict liability for the property that you keep in the hotel room or in the safe in the room. However, if it turns out that the hotel or hotel staff have acted carelessly or negligently or are otherwise responsible for the loss of property, the hotel is responsible for the lost/stolen property.

Your own safety
You should always check the location of emergency exits, alarm buttons and fire extinguishers. This information can be found on the inside of your hotel room door, in a special information binder in the hotel room or at the reception. Visita, together with the Fire Protection Association, has produced the information leaflet “Hotel Safety”. Read it – for your own safety. If you discover shortcomings in safety, we ask you to report this immediately to the reception.

Visita’s liability board – An extra security measure
For all hotels, damage caused by negligence on the part of the hotel must be compensated. However, as a customer, you are also responsible for any damage you or your guests cause within the hotel. When it comes to handling disputes between hotels and customers, there is an important difference between hotels that are members of Visita and other hotels. Visita has a Liability Board, whose decisions Visita’s member companies have undertaken to comply with. The composition of the Liability Board guarantees a qualified and objective assessment of the dispute. Visita’s Liability Board therefore means extra security for those who choose to stay at a hotel that is a member of Visita. Contact information for the Liability Board can be found on Visita’s website, visita.se.